May 4, 2021 03:12:45 AM by Diogo F
May 4, 2021 03:35:14 AM by Goran V
Hi Diogo,
One of our team members reached out to you via ticket to assist you further with your contract and your freelancer. You can access your tickets on this Link.
To learn more about how to manage your contracts and utilize Upwork, check out our guides Here. If you have any additional questions, let me know. Thank you.
May 4, 2021 07:14:06 AM Edited May 4, 2021 10:07:43 AM by Preston H
Diogo, you don't need any help from Upwork Customer Support for this.
All you need to do is ask the freelancer to do the work and send it to you, since he has already been paid.
Personally, if I was the freelancer, I would understand that you made a mistake, and I would simply work on getting the project done as quickly as possible so that I can send you the files. Then nothing else would need to happen. Because you would have the files you need and I would already have received payment.