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No Way to Contact Customer Support

I need to dispute a charge / payment to a freelancer, and none of the options described in the support section work. I cannot open a new request or  file a dispute in the dispute center, it does not work / there's no option. I've spent hours scouring through the platform looking for a way to contact support so I can explain the problem and get help with getting a refund.

Over  hundred thousand dollars spent on this platform and no way to connect with anybody to get some help. This is so frustrating, and it seems I'm not the only one who continues to struggle with this problem. Unbelievable.  Upwork, please allow your customers to contact you and stop hiding behind your support tools that don't work.

Community Member

Ken W wrote:

How to Contact Customer Support


Go to the Support Page 

Scroll to the bot at the very bottom right of the page



Then answer the questions until the ability to contact support appears.


bot 2.png


Hi Nishan,


I am sorry for the inconvenience this has caused. I checked and it looks like you were able to create a ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.


~ Nikola
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