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roysaokma
Community Member

No option to add bank account and cant change my Paypal

I am a client on Upwork and I can not hire any freelancers.

The reason is that in my payment method I have a Paypal account is no good, and It does not let me delete it, neither is there an option to add a bank account as I have in my Freelancer account.

I would at least like to switch my PayPal account for another one.

What can I do?

3 REPLIES 3
NikolaS
Moderator
Moderator

Hi Roy,

 

Thank you for reaching out to us. Only an alternative billing method may be removed. To remove a primary billing method, add an alternative billing method, then set it as your primary billing method. To change, edit, or remove a billing method go to Settings > Billing Methods. You can find more information in this help article

 

Let us know if you need further assistance.

~ Nikola
Upwork
roysaokma
Community Member

Hi there, so I can not do any of those options.
1-There is no add bank acount as a billing method,
2-It will not let me add a new paypal billing method eaither.

Hi Roy,

 

Thank you for following up and clarifying. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
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