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No valid billing method?

Active Member
Michael J Member Since: Jan 5, 2019
1 of 4

New to Upwork so apologies if this isn't the venue for this.

I am getting a "You don't have a valid billing method on file with Upwork. Please correct this before making an offer" error, but have both a PayPal account (my preferred choice, now says "Charge Failed") and a credit card in their. Won't let me proceed with hiring a freelancer. Can someone help?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Michael,

 

I checked your account and it looks like you have Paypal as your primary billing method. A Verified PayPal account is required. Please check out this help article for more information.

 


-Joanne
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Active Member
Aimane Z Member Since: May 28, 2019
3 of 4

Hello,
It's been more than three months that my client is hiring and paying freelancers, but today it keeps telling her that she doesn’t have a valid payment method on file!
is it a bug or an issue?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Aimane, 

I won't be able to share information about your client with you for privacy reasons. Your client can reach out to us directly, and we'll be happy to assist your client about their issue.


-Avery
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