Not able to add payment method

[acb367a5]

Hi there, I'm trying to add a payment method to my account and its always rejected with the message:

-"We are sorry! We are experiencing a technical problem and cannot process your card now. Please try again in a minute."-  It has been more than one hour and still the same, and I really need to get this going.

 Any advice or tip ? Thank you.

[kochubei_valeria]

Hi Tullio,

Sorry to hear you ran into errors. We'll look into this and have one of our agents reach out to you directly via a support ticket and further assist with adding your payment method.

[acb367a5]

Hi Valeria,

How long it takes before somebody contacts me ? 

Thank you.

[JoanneP]

Hi Tulio,

I can see that one of our agents has already reached out to you. You can access the ticket by logging in to your Upwork account and going here. 

[c124029f]

i am trying many times but i can't add my card

[BojanS]

Hi Baljit,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.