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48a2b699
Member

Not any Support Tickets submission Option

hi

very pathatic website.

i am paying every thing but you have not support.

totally frustrated.

there is not any support ticket system.

there is  not human chat.

there is not support phone no

 

where i can go for any query ?

8 REPLIES 8
g_vasilevski
Retired Team Member
Retired Team Member

Hi Tahir,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork

hi guys,

you are runing the million of user's system.

and you don't have.

No Human chat support.

Not Ticket support system.

Not Phone support system.

 

and this is Amrica?

and you are charge every thing from customer.

and your system not return any thing.

why this is ?

how is it possible?

 

Hi Tahir,

 

I checked your account but was not able to locate any problems with connecting to our Customer Support directly. I have also confirmed this on your first post from yesterday.
If you`re experiencing any problems on your end, feel free to update your ticket and our team will assist you further. Thank you.

~ Goran
Upwork
48a2b699
Member

hi,

any one says me how i can generate the  Dispute ticket.

https://upworkdispute.zendesk.com/hc/en-us

one intresting thing, this is dispute center and here is nothing for generate a new dispute.

and upwork is world class website for millions of user's serving.

without any new dispute button page is useless for any customer.

 

tahir

Hi Tahir,

 

I see that you chatted with our customer support earlier today and they have provided information about the dispute process as well as ways to reach support. I also see that a support request was sent to you at Goran's request. Your concern has already been escalated to our mediation team and they will be reviewing all the information and reaching out to you directly.

 

We appreciate your patience. 

~ Valeria
Upwork

hi,

can you help me when any one contact with my about my concern.

for dispute resolution.

it is 2 days already gone

regards

 

vladag
Community Manager
Community Manager

Hi Tahir,

 

I understand the urgency. Please allow up to three business days for our dispute specialist to review the case and follow up with you with an update. Thank you for your patience and understanding.

Untitled

hi,

it is intresting.

problem is still pending but my ticket status is "Solved"

**Edited for community guidelines**

Id :28930370 your support people feel urgency to solve problem, but 3 days gone still not assign me the person. if task is pending then why ticket status "Solved"

it is your support people mistake or somthing......

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