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78a07475
Community Member

Not being able to pay a freelancer for a project. And why can't I find email for customer support?

I'm trying to hire a freelancer. I entered payment method. Getting error message "

Address may only include letters, digits, space, dash, comma, dot, slash, apostrophe and pound." 
 
I can't change/update address and it's ask me 4x to "pay a deposit" . When I click enter to pay Upwork reloads without working. 
 
Ridiculous. I just want to pay the deposit and hire the freelancer. 

 

1 REPLY 1
VladimirG
Community Manager
Community Manager

Hi Patrick,

 

I'm very sorry for missing your question and not responding earlier. I see you already received assistance from our Customer Support team, took the necessary steps and successfully hired the freelancer. Please let us know if you need further help or advice.

~ Vladimir
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