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Not receiving verification e-mail

Active Member
Simon J Member Since: Jul 10, 2017
1 of 4

Hi,

 

I am trying to post a job for the first time as a client. I get to the verify identity page, but I have not yet received an email to verify my identity. These things are normally automated so I am surprised not to have received one. I have requested this three times now and nothing. 

 

I know my registered e-mail address is correct as I have received an e-mail from upwork letting me know I had changed my security question, and have checked the usual junk and spam filters, and nothing there either. 

 

There appears to be no way to contact anyone at Upwork to resolve this, other than wading through a load of unhelpful help categories or to post here, so hopefully this might help...

 

Anyone able to help, or had similar problems?

 

Thanks,

Simon

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 4

HI Simon,

 

We'll resend the confirmation email to you. Please, check your email.

~ Valeria
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Active Member
John S Member Since: Aug 6, 2019
3 of 4

I have the exacgt same problem today. I know the email addr is correct. It's on my own server and I did receive the Welcome E-Mail talking about the free 2 month trial. I have the first job to post and need to get the ball moving. Please help.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi John,

 

Please try resending the email one more time and check your spam and trash folder for our verification email as well.

 

Let us know if you received the confirmation email.

 

Thank you!


~ Bojan
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