OVERCHARGED!!!

[9f3a7afc]

I hired a freelancer for a project which was completed for a total of $450. I have been charged a total of $2250 (with no additional work completed) and can not get in contact with the freelancer that was hired. I need immediate assistance in this regard. Thank you.

[AndreaG]

Hi Nemmi,

Someone from our team will reach out to you via support ticket in order to assist you further.

[1276f7eb]

I have had a similar concern with my account being significently being overcharged - I can't seem to navigate through the Upwork Portal to get a response from managemengt about a refund to my account 

[AndreaG]

Hi George,

I checked and can see you have an active dispute, is this the contract you're referring to? If so, please go to this page to see the latest status. You can also check out this help article for information on how the dispute process works so you know what to expect.