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Oops! Username is incorrect. Then Invalid username or email

2033a870
Active Member
Kley M Member Since: Apr 10, 2021
1 of 2

All of a sudden I cannot login to my Client Upwork account.  Access seemed to have stopped Thursday 8 April. I had logged in several times prior to that date.

 

When logging in now it states "Oops! Username is incorrect."  I am definitely using the correct username / email.  I then try the Upwork Reset PW and after entering my username or email states "Invalid username or email"

 

I thought perhaps my account has been compromised and emailed accountsecurity@upwork.com but have had no response.

 

I have resorted to creating this temp Upwork account to seek Moderator / Upwork Stff support. 

 

Can I please receive a response at your earliest. I have freelancers waiting but no way of hiring them :/

 

Thanks

 

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
2 of 2

Hello Kley,

 

I'm sorry to hear about your account status. Could you please click on my picture next to this post and send me a private message with more info along with your Upwork username or registered email address so I could forward this to the appropriate team to assist your further?

 

Thank you.

Pradeep H.

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