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0bccef05
Community Member

Our cards have plenty of available credit; why am I getting "You don't have a valid billing method"?

The subject says it all.

One of our cards had an expiration date that had passed. I updated it but still am told that "You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

 

1. There is a second card that could have been used.

2. I fixed the expiration date. Still can't hire the freelancer. Why??!!

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Wes,

 

I apologize for the inconvenience this caused. We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
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