Aug 2, 2017 02:24:54 PM by Proof D
Aug 2, 2017 02:24:54 PM by Proof D
I forgot my password on my other account, and for some reason the password reset is not getting sent to my inbox (yes, I checked spam).
I don't know if it's because my email is an alias to another email, since I can receive emails to it.
Is there any other way I can have it reset? Strangely enough the reset password worked for this account, but not that one. I tried this morning and now and still nothing.
Thanks
Aug 2, 2017 02:57:21 PM Edited Aug 2, 2017 03:00:05 PM by Nichola L
@Proof D wrote:I forgot my password on my other account, and for some reason the password reset is not getting sent to my inbox (yes, I checked spam).
I don't know if it's because my email is an alias to another email, since I can receive emails to it.
Is there any other way I can have it reset? Strangely enough the reset password worked for this account, but not that one. I tried this morning and now and still nothing.
Thanks
What other account? You are only allowed one account on Upwork.
Aug 2, 2017 03:01:53 PM Edited Aug 2, 2017 03:05:34 PM by Valeria K
They're for different users in our organization. The other one is **Edited for Community Guidelines**
Nov 16, 2019 09:08:57 PM by Theodore C
I'm having the same problem with my freelance account. I've tried numerous ways to try to have the reset link sent to my email, but none have worked.
It seems that this is the only way that I'm able to contact Upwork support.
Would like someone to help me.
Thank you.
Nov 16, 2019 10:10:26 PM by Aleksandar D
Hi Theodore,
Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.
Thank you.
Jan 19, 2020 05:33:51 PM by N L
The password reset is not working. I've tried for past hour+ and it's not in junk or spam or anywhere.
I've had to create a new account to be able to send a message in the forum for help. That's silly. If we can't login with our accounts, how would we be able to post a problem with that account?
Jan 19, 2020 08:01:10 PM by Avery O
Hi N,
It looks like you were able to login to your account already. To comply with the Upwork Terms of Service, kindly close this account where you are posting from to avoid violating the ToS.
Let me know if you need further assistance with anything.
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