Password Reset Not Being Sent

[Proof D]

I forgot my password on my other account, and for some reason the password reset is not getting sent to my inbox (yes, I checked spam).

I don't know if it's because my email is an alias to another email, since I can receive emails to it.

Is there any other way I can have it reset? Strangely enough the reset password worked for this account, but not that one. I tried this morning and now and still nothing.

Thanks

[Nichola L]

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@Proof D wrote:

I forgot my password on my other account, and for some reason the password reset is not getting sent to my inbox (yes, I checked spam).

I don't know if it's because my email is an alias to another email, since I can receive emails to it.

Is there any other way I can have it reset? Strangely enough the reset password worked for this account, but not that one. I tried this morning and now and still nothing.

Thanks

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 What other account? You are only allowed one account on Upwork.

[Proof D]

They're for different users in our organization. The other one is **Edited for Community Guidelines**

[Valeria K]

Hello, a team member will reach out to you directly and assist you with the issue you are having.

Thanks.

[Larissa B]

Hi. I am also getting the exact problem. Can I please seek assistance too? I've been resetting my password for several times already but the email is not received. I have also checked my spam and trash folders.

[Avery O]

Hi Larissa, 

I've shared your account information with the Customer Support Team and they will reach out to you to assist you further.