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Password Reset Not Being Sent

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Active Member
Proof D Member Since: Aug 2, 2017
1 of 12

I forgot my password on my other account, and for some reason the password reset is not getting sent to my inbox (yes, I checked spam).


I don't know if it's because my email is an alias to another email, since I can receive emails to it.

 

Is there any other way I can have it reset? Strangely enough the reset password worked for this account, but not that one. I tried this morning and now and still nothing.

 

Thanks

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Community Guru
Nichola L Member Since: Mar 13, 2015
2 of 12

 


@Proof D wrote:

I forgot my password on my other account, and for some reason the password reset is not getting sent to my inbox (yes, I checked spam).


I don't know if it's because my email is an alias to another email, since I can receive emails to it.

 

Is there any other way I can have it reset? Strangely enough the reset password worked for this account, but not that one. I tried this morning and now and still nothing.

 

Thanks


 What other account? You are only allowed one account on Upwork.

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Active Member
Proof D Member Since: Aug 2, 2017
3 of 12

They're for different users in our organization. The other one is **Edited for Community Guidelines**

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 12

Hello, a team member will reach out to you directly and assist you with the issue you are having.

 

Thanks.

~ Valeria
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Active Member
Larissa B Member Since: Jan 8, 2019
5 of 12

Hi. I am also getting the exact problem. Can I please seek assistance too? I've been resetting my password for several times already but the email is not received. I have also checked my spam and trash folders.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 12

Hi Larissa, 

 

I've shared your account information with the Customer Support Team and they will reach out to you to assist you further.


-Avery
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Active Member
Theodore C Member Since: Nov 16, 2019
7 of 12

I'm having the same problem with my freelance account. I've tried numerous ways to try to have the reset link sent to my email, but none have worked.
It seems that this is the only way that I'm able to contact Upwork support.
Would like someone to help me.
Thank you.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 12

Hi Theodore,

 

Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

 

Thank you.

~ Aleksandar
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Active Member
N L Member Since: Jan 19, 2020
9 of 12

The password reset is not working. I've tried for past hour+ and it's not in junk or spam or anywhere.

I've had to create a new account to be able to send a message in the forum for help.  That's silly. If we can't login with our accounts, how would we be able to post a problem with that account?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 12

Hi N, 

It looks like you were able to login to your account already. To comply with the Upwork Terms of Service, kindly close this account where you are posting from to avoid violating the ToS. 

Let me know if you need further assistance with anything. 


-Avery
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