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jackmcnicol
Community Member

Password reset email not being sent

Hello, 

 

I have requested twice for a password reset email to be sent to my account but nothing happens. Please can you help I need access to the account? (other account - this one is not in use). 

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Jack,

 

Please check your spam and junk box as well, if you have not received the email there fill out this Form with as much details as possible and our team will assist you further.

Once you`ve accessed your account you will need to close this one as having more than one is a violation of our TOS. Thank you.

~ Goran
Upwork

Can you tell me why the password reset link is not being sent to:
**Edited for Community Guidelines**

I have access to the email and I can see the messages and the people
applying to my job posting. I just want to go in and hire someone for
the job. I said to someone last night I would send over a proposal
today.

Kind regards,
Jack

Hi Jack,

 

Unfortunately I`m not sure at the moment as I can see that the emails from our end has been sent. Please follow the instructions in my previous post and our team will assist you further directly, thank you.

~ Goran
Upwork
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