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Renee's avatar
Renee M Community Member

Password reset email not working

Trying to buy services for a week now @upwork! Your password reset system isn't working. At this rate I'll have to drop upwork and move to Fivvr. It's frustrating enough to have the existing password not accepted through some sort of website upgrade or glitch, to then not even having the reset system work! 

2 REPLIES 2
Pradeep's avatar
Pradeep H Moderator

Hi Renee,

 

I am sorry to hear about the trouble faced by you while resetting your password. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Sandeep's avatar
Sandeep S Community Member

I'm sorry to hear about the trouble you're experiencing with Upwork's password reset system. It sounds incredibly frustrating. Have you tried contacting Upwork support directly through their social media channels or their support email for urgent assistance? If this issue persists, exploring alternatives like Fiverr might be necessary. I hope this gets resolved quickly!

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