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Community Member

Pay freelancer options are locked

Hello there,


I'm about to end a contract but cannot select any option in Pay freelancer section (cf. screenshot in attachment).

Want to pay nothing, cause i already launched a Pay as bonus (payment in progress).


How get refund so my funds in escrow go to my Balance, then pays the bonus? 


Best regards.

Community Member

Use "request refund" to take your money back from escrow. After freelancer accepted feel free to close contract.

Community Member

Thanks for the answer,

But where the button "request refund" is? Cause i followed this steps (https://support.upwork.com/hc/en-us/articles/211062058-Get-an-Escrow-Refund), but it heads me in the case mentioned in my first post, ie "Pay nothing and request a refund" locked.

Is there another way to request a refund?

Maybe some account restriction applied. Some moderator here will check your profile and advice within current state.

Hi Kénoll,


I'm sorry to hear you encountered an issue with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Community Member

I got the support, it's solved now. I'd to release the bonus first by loarding my card again. Now, i managed to end the contract with no payment.

Best regards

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