Payment Problem

[63c3a458]

Hi all !

I've got a small problem with a payment refund.

I've hired a freelancer to do a job for me for the total budget of 350 dollars, so I put that amount in escrow.

Finally, we agreed on a 100 dollars payment and closed the contract, which left 200 dollars which should come back to me.

However, the contract has been ended, the payment of 100 dollars has been made, and I can't see the remaining 200 dollars in escrow anymore, however, I have not been refunded on my bank account. I have attached relevant screenshots.

Help !

Lucas

[g_vasilevski]

Hi Lucas,

Please allow 5 business days for the refund to be loaded on your account. If you haven't received the funds after 5 business days, feel free to follow up here so that we can assist you further. Thank you.

[63c3a458]

Hi Goran,

Thanks a lot for your answer.

I have waited 5 days and the money still has not been refunded on my bank account...

What should I do ?

Best,

Lucas

[NikolaS]

Hi Lucas,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.