Payment Problem

[fec15c37]

When I try to pay, I get the message "You don't have a valid billing method on file with upwork. Please correct this before making an offer.

I have already added my payment method as debit card. I have also added my phone number and address.

When I contacted my bank, they do not see any request from upwork, and my card is working on other websites.

[AndreaG]

Hi Baris,

It looks like the charge on your card is getting declined. Please make sure you have sufficient funds and contact your card-issuing bank for more information about the specific charge decline.

[fec15c37]

I have already contacted the bank and they do not see any rejected transactions or problems with my card. There is also sufficient funds in it.

[AndreaG]

Thank you for confirming this, Baris. Someone from our team will reach out to you via support ticket in order to assist you further.