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f303a46d
Community Member

Payment done for fixed contract. Contract not accepted

Hi I was in word with one freelancer. We agreed on terms. However by mistake I paid half payment. So she cancelled the contract. But since then I haven’t received my that payment to my original bank account. What do I have to do to get that money back? Please guide.
3 REPLIES 3
prestonhunter
Community Member

When a freelancer closes or cancels a fixed-price contract, this causes any remaining money in escrow to be returned AUTOMATICALLY to the client's funding account (credit card or PayPal).

 

It takes up to five business days for the refunded money to show up in the client's account.

BojanS
Community Manager
Community Manager

Hi there, 

 

I checked refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

Thank you! 

~ Bojan
Upwork
f303a46d
Community Member

Tysm. I have recd the refund. Ty for such prompt reply.
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