Payment issues

[#1]

Hello, I made payment to escrow which was then withdrawn because the freelancer couldn't do the job. Neither has my money been credited to my account nor was I allowed to make payments.

What do I do?

Pls my job is on the line.

[#2]

Hi Samuel,

I checked and it does look like a refund was sent directly to your payment method! Please allow 5 business days for the funds to show in your statement.