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antordey53
Community Member

Payment method add failure

Hi there! Two years ago- I have tried to use my credit card for helping my friend to buy connects for bidding in projects. But as the card holder name was different than upwork name, the payment method add request was declined. But there was no message stating that the payment method has been suspended. So, yesterday i tried to add my card in my upwork client account for hiring a freelancer but this time- it's showing that "Our records indicate that the payment method entered is already associated with maximum number of accounts. Please add a different payment method". Although my card isn't associated with any single upwork account regardless freelancer/client/agency -then why the system is showing this type of error?
1 REPLY 1
egaruth
Moderator
Moderator

Hi Narayan,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
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