Payment taken in wrong currency - charging me more

[44a762d4]

I set my billing to AUD and for my last milestone I was charged in AUD. Why has Upwork secretly changed my currency therefore charging me 1.5 times what I had agreed to???? I want my refund of what I was overcharged.

[jr-translation]

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Bella G wrote:
I set my billing to AUD and for my last milestone I was charged in AUD. Why has Upwork secretly changed my currency therefore charging me 1.5 times what I had agreed to???? I want my refund of what I was overcharged.

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In 6.7 of the User Agreement is says: The Site and the Site Services operate in U.S. Dollars.

[bstojadinovic]

Hi Bella,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us.