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shonzarc
Community Member

Payment to Freelancer Not Going Through

Hi! I am trying to make payments by setting up milestones for my freelancers, as well as by hiring new freelancers, but I am getting the following error. 

"You don't have a valid billing method on file with Upwork. Please contact the account owner to update the billing method."


Please note that even the account owner can't process this payment. This has never happened before. We have always been using our current billing method to pay freelancers. We even have sufficient credit right now. Please check.

4 REPLIES 4
AndreaG
Moderator
Moderator

Hi Shazaib,

 

I checked and it looks like you currently have 2 client profiles on your account, could you please confirm which one you're referring to? 

 

Thanks!

~Andrea
Upwork
shonzarc
Community Member

Hi! 

I am referring to the one called **Edited for Community Guidelines**. That one is having issues. Please let me know.


Hi Shazaib,

 

Thanks for following up and confirming the profile. One of our team members will reach out to you directly via a support ticket to assist you further with the billing method.

Thank you.

~ Aleksandar
Upwork

Hi Aleksandar! 

Waiting for the response, as the problem still persists. 

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