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Re: Paypal charge fails

Active Member
Beccy L Member Since: Oct 3, 2018
11 of 68

I have the same problem...when I added the billing method, there were shown that PayPal charge failed.

Could you solve this problem?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
12 of 68

Hi Beccy, 


The Customer Support Team will reach out to you through an email support ticket to assist you further.


-Avery
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Active Member
Beccy L Member Since: Oct 3, 2018
13 of 68

I am really disappointed about your payment methods...equal what I do...Paypal is not working...and than you build for the credit card a 1 business day until 5 days verify-method where it delays my working process to work with a freelancer substantial ;( ... if I knew that before...really annoying...and there is no customer support which I could contact personally

Moderator
Goran V Moderator Member Since: Mar 24, 2017
14 of 68

Hi Beccy,

You can set up a Paypal account as a billing method only if it is a verified account. One of our customer support agent will reach out to you via ticket to assist you further with your billing method. You can access your tickets on this Link, thank you.


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Active Member
Iris W Member Since: Oct 3, 2018
15 of 68

Ditto. Once again this needs and immediate reply  to the right person, not a community site.Very annoying tht there is no direct support.  Delays mean money.

Active Member
Sujash G Member Since: Sep 28, 2017
16 of 68

Hello 

Im having the same problem, I added the billing method, verified the account. But its showing that PayPal charge failed.

My first payment  went well then this problem appeared.

Could you solve this problem?

 

Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
17 of 68

Hi Sujash,

 

We'll have one of our agents reach out to you directly and assist you further with your billing method issue, thank you.

~ Bojan
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Active Member
Amr Essam A Member Since: Apr 17, 2019
18 of 68

EXACTLY THE SAME ISSUE, please help me ASAP, my project due is very approaching

Moderator
Avery O Moderator Member Since: Nov 23, 2015
19 of 68

Hi Amr, 

 

I checked your account and can see you have an old ticket for this issue. Please retry the transaction using an alternative payment method from your Paypal wallet, as the transaction did not complete with your selected payment method.

 

You may need to add an alternative payment method to your PayPal wallet in order to use your PayPal account as a payment method on Upwork.


-Avery
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Active Member
Amr Essam A Member Since: Apr 17, 2019
20 of 68
Hello there,
I use my paypal everyday,
Infactci just paid 2 items using my paypal, so i think there is nothing wrong with my PayPal....

Even tho my upwork cannot verify my payment, at least let me release my escorws
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