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Re: Paypal charge fails

Moderator
Avery O Moderator Member Since: Nov 23, 2015
31 of 149

Hi Amr, 

 

I checked your account and can see you have an old ticket for this issue. Please retry the transaction using an alternative payment method from your Paypal wallet, as the transaction did not complete with your selected payment method.

 

You may need to add an alternative payment method to your PayPal wallet in order to use your PayPal account as a payment method on Upwork.


-Avery
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Active Member
Amr Essam A Member Since: Apr 17, 2019
32 of 149
Hello there,
I use my paypal everyday,
Infactci just paid 2 items using my paypal, so i think there is nothing wrong with my PayPal....

Even tho my upwork cannot verify my payment, at least let me release my escorws
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
33 of 149

Hi Amr, 

A member of the Customer Support Team will reach out to assist you further. 


-Avery
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Active Member
Iris W Member Since: Oct 3, 2018
34 of 149

Whoi is the Team? Why cant we have direct access and handle our enquiries in a timely manner, especially since there is such a long time difference. This delays an answe by 24 hours.. Do we just post and hopw that someone was u[pwork will answer?

 

Iris

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Active Member
Sandra B Member Since: Oct 15, 2018
35 of 149
 

Hello, I have the same problem. When I added the billing method, it says: PayPal charges failed.

Could you please help me? Thanks

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
36 of 149

Hi Sandra,

 

We'll have one of our team members reach out to you directly and assist you with this concern, thank you!


~ Bojan
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Active Member
Manam A Member Since: Nov 8, 2018
37 of 149

I have the same issue. when I try to pay through PayPal for upgrading membership plan. Paypal charge failed is shown.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
38 of 149

Hi Manam,

 

I've shared your concern with the team and one of the team members will reach out and assist you directly via support ticket. Thank you!


-Joanne
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Active Member
Alexander G Member Since: Nov 28, 2018
39 of 149

i have the same problem with paypal...I have a verified paypal account, which is linked to my upwork account, but it dosent work

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
40 of 149

Hi Alexander,

 

I checked this for you and looks like you were able to make payment using your PayPal account, you can check it under your Transactions. Let us know if you still experiencing the same issue and we'll have one of our agents reach out to you directly to assist you further. Thank you.


~ Bojan
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