I'm sorry for the delay and the inconvenience this has caused you. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.
I have the same problem with Timm.
This is my first time to hire a freelancer.
But when I added the billing method, there were shown that PayPal charges failed.
Could you solve this problem?
I am really disappointed about your payment methods...equal what I do...Paypal is not working...and than you build for the credit card a 1 business day until 5 days verify-method where it delays my working process to work with a freelancer substantial ;( ... if I knew that before...really annoying...and there is no customer support which I could contact personally