See this is not something the community should be able to tell you!. Why dont they have a company support person to handle these things. I am not happy that there is no direct
Hi Mike and Joanna,
Mike, our team already reached out to you via support ticket to assist you further. Kindly, follow up on the ticket and our team will be able to assist you with your request.
Joanna, our team also already reached out to you directly via support ticket to assist you further.