Thank you for reaching out to us, Arafat.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern.
I apologize for the delay in receiving an update, Arafat.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.