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Paypal charge fails

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
151 of 158

Hi Hadil,

 

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?


-Joanne
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Active Member
Nikhil j Member Since: Aug 18, 2020
152 of 158

Same issue. Added new card to paypal, which successfully made a test payment.

Indian debit cards require OTP make a payment. Maybe upwork isn't handling OTP well ?

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
153 of 158

Hi Nikhil,

 

I checked and it looks like PayPal declined the transaction, could you please try using an alternative payment method from your PayPal wallet?

~Andrea
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Active Member
David G Member Since: Aug 20, 2020
154 of 158

I can't send more proposals because I have no connections, so I decided to buy connections.

I added paypal, but I can't charge from paypal.

What is the issue?

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Active Member
Ashutosh D Member Since: May 18, 2018
155 of 158

I am also purchasing connects using PayPal. I didn't find any issues. I think @David, you need to recheck once and then proceed or you can also talk to PayPal support and I can assure you that they will resolve your problem asap.

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
156 of 158

Hi David,
 
I checked and it looks like PayPal has declined the transaction, could you please try using an alternative payment method from your PayPal wallet? You can also check out this help article for more information on the available Billing Methods for purchasing Connects.

 

Thanks!

~Andrea
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Active Member
Arif K Member Since: Apr 4, 2017
157 of 158

I have the same issue. Any resolution?

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
158 of 158

Hi Arif, 

 

Someone from our team will reach out to you via support ticket to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
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