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Paypal charge fails

Active Member
Mario P Member Since: Nov 9, 2014
81 of 93

I'm facing the same problem and my account will be blocked in 2 days!

 

I had to schedule an appointment with the bank but as others have noted above, no attempts for charging have been marked in my credit card statement. 

 

I've been paying via PayPal for years until Aug 05. Last week, PayPal failed, but I managed to pay with my CC. Today, neither PayPal nor CC works, and I don't have a legitimate way to pay.

 

Please revise that immediately, Upwork folks, or otherwise, 15 contractors will miss their weekly payment or worse.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
82 of 93

Thank you for the details Mario.

I`ve escalated your concern to our team. One of our team members will update your new ticket as soon as possible and assist you further with your account.


Untitled
Active Member
Virtual S Member Since: Aug 30, 2019
83 of 93

We are facing same issue, please resolve asap.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
84 of 93

Hi Virtual,

 

We'll have one of our agents reach out to you via support ticket to assist you with your payment method concern. 

 

Thank you for reaching out to us. 

~ Bojan
Untitled
Active Member
Sergei T Member Since: Sep 8, 2019
85 of 93

Same problem for me.. Is there really any help was offered for all those people posting about this problem before? 

 

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
86 of 93

Hi Sergei,

 

I checked your account and it looks like you have already added your billing method. Are you still having issues funding milestones using it? 


-Joanne
Untitled
Active Member
Sergei T Member Since: Sep 8, 2019
87 of 93
Hi,

Yes, now is ok. I changed Paypal settings from the My account menu and it
working fine, but when I tried to pay from the freelancer offer it always
failed.


Moderator
Goran V Moderator Member Since: Mar 24, 2017
88 of 93

Hi Sergei,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with paying your freelancer. Thank you.


Untitled
Active Member
Mohamed H Member Since: Mar 8, 2017
89 of 93

Hello,

 

I had the same issue, then I went to the payment section removed all billing information and added them and it worked.

Active Member
Suresh M Member Since: Oct 7, 2019
90 of 93

HI Upwork , Community Team,

 

to me also after adding PayPal account showing as "Charge Failed", there is no further information on how to resolve the problem, it has been almost 3 days. 

Could you please help me with how to get rid of the charge failed error?

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