Ilham B wrote:
The best way to improve this platform is :
1. Listen to your client's complaints and let them speak freely about it hence you publicly reply to the complaints and tells everyone how you will solve it
2. Shows your competitive advantage and why clients should use this platform compared to other platform
Ilham, like any other business that wants to be successful, Upwork has a target market. That target market is not clients who pay freelancers $3/hour, nor is it freelancers who charge $3/hour. Upwork makes its money based on a percentage of what the freelancer is paid. While you may be able to find a satisfactory freelancer for $3/hour, Upwork is unlikely to find any satisfaction in servicing a 10-hour contract for a fee of $6--especially when the relationship becomes high maintenance as it seems this one has. Imagine how much money Upwork has lost by paying staff to handle this conflict on a job it was getting sixty cents an hour for.
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