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Please for the love of god...

jaliu
Ace Contributor

Can someone **Edited for Community Guidelines** I've hired so many and have wasted more time than you could imagine. Each and every one had some serious issue related to ethics or reliability -- a freelancer I was about to hire, changed the "ballpark" price after much discussion the very next day by nearly 100% (not cheap projects) without explanation, and just assumed I'd work outside of upwork like he wanted. Then the person I hired a day later seemed too good to be true and I knew that I was going to be disappointed. Sure enough, the work submitted, which took awhile, had barely any changes and did not incorporate any of the notes I made. I could tell that the quality of the work was not the same as the portfolio and I just knew that I had been fooled again. This is after I tried everything I possibly could to vet the freelancer and verify that the samples provided were original work. Well, they promised a redesign and guess what... today I see the design and it is the exact same thing stolen from a theme that I know of.... and of course still without any of the changes I noted. I could not believe that they literally took the same thing and just presented it to me. They didn't even bother changing the font type!

 

I spent over 50 hours during this hiring process (again) -- I went through hundreds of freelancers in my filter and talked to only top or nearly top rated freelancers with hundreds to thousands of jobs completed. And they are no different from the poorly rated cheap talent on the platform. I might get whipped by upwork for saying this but they don't seem to care at all or don't have any effective way of maintaining the quality of this platform, and I have no faith in hiring here at all. 

45 REPLIES 45
khurram4m
Community Guru

now be prepared to receive tons of private messages Smiley Wink

seriously? and freelancers can't see my forum activity from my profile page right? hopefully.


@Jonathan L wrote:

seriously? and freelancers can't see my forum activity from my profile page right? hopefully.


Nope, but those who read the forums may read your messages 🙂

 

It would be inappropriate for anybody to send you a private message begging for work, if this happens, report them.

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"Where darkness shines like dazzling light"   —William Ashbless
versailles
Community Guru

There is a ****load of people on this site that are displaying the cheapest rates possible. On my opinion the vast majority are just fraudsters.

 

Then, you have great true professionals. Usually the question that we users ask when somebody is stuck in this type of situation is, were you shopping for the lowest rates? No offense, but clients do this very often and very often they get scammed.

 

And I may be frowned upon for saying this but in some geographical areas, the number of providers being high, mathematically, the number of fraudsters is high too.

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"Where darkness shines like dazzling light"   —William Ashbless

Can you elaborate on the "fraudsters" part? Meaning they stink at what they do or they're literally scamming people (or something in between where the client can't tell)? It's possible the work history is full of self funded hires. Should "top rated" not be trusted?


@Jonathan L wrote:

Can you elaborate on the "fraudsters" part? Meaning they stink at what they do or they're literally scamming people (or something in between where the client can't tell)? It's possible the work history is full of self funded hires. Should "top rated" not be trusted?


Jonathan, they can't have full profile of self funded hires. But sometimes they can be hired for very simple tasks and perform very well, or they can deliver let's say design that is stolen and clients who don't bother with due diligence don't notice and left great feedback.

 

Freelancers with extreme low rates usually have nothing else to sell but their rates. They cater for cheap clients who either don't care about quality or who are totally naive.

 

If you want quality, you won't find it at the bottom of the barrel. Also you need to hire a two or three applicants for a short task, this way you can evaluate their performance before deciding to work with one of them.

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"Where darkness shines like dazzling light"   —William Ashbless

If think you are wasting time interviewing people and being selective in who you hire.

 

Don't do that.

 

Just hire people whose work history is good. Many people. Continue working only with the freelancers whose work you value the most.

True story: A couple years ago I had an entire website expertly designed in just a few hours. On Christmas morning. From the point of posting the job through to completion.

 

I accomplished this by posting the job, not spending much time looking at profile pages, hiring people without interviews, and providing clear instructions.

 

I didn't do any of the design work myself. I hired six people to do the same job. Paid hourly. Told them I wanted the work done as soon as possible. I think all of them were from India or nearby countries.

 

Actually, I officially hired more than six people, but only six people actually submitted work. Some people were hired but the contracts were closed before they did any work because the project was done. I had told them this was a short-deadline project. Everybody who worked got paid.

 

The result was a site with great design which I feature in my portfolio (highlighting my work as a backend database designer, not a web designer, but I want it to look nice).

 

I hire multiple people to do work like this and I select the best submissions to use. Or the best parts of what they each submit. I don't try to find the one right person to hire for this kind of work.

Actually, I hire complete newbies as well as people with a good work history. I hire mostly experienced freelancers, but also a mix of some newbies.

 

Sometimes the newbies do great work.

 

I don't let any of these people work more than an hour before checking their work diaries and maybe asking them to show me what they have done so far.

 

I am ready to close the contracts quickly on freelancers whose work does not impress me.

any ideas how i can get more people to apply to my job themselves? more money may be the obvious answer, but literally everyone or almost everyone who applied to my job wasn't qualified and I went out and searched through all the top rated profiles for freelancers. it couldn't be the money because they all accepted my invitation and ended up with a price a little higher or lower than my budget.

This is not only about money. I think many people would be shocked when they see how much money I save by hiring multiple people simultaneously.

 

One thing I do to increase job applications is to write very complete but also brief job descriptions.

 

For example, when hiring artists, I provide the complete description of what they need to illustrate. When hiring cartoonists/comic book artists, I include a link to the complete script.

 

When hiring web designers, I include a link to the complete raw text, undesigned version of the website.

 

Potential job applicants like it when they know exactly what it is they are being asked to do.

Jonathon, you might want to consider hiring someone with past experience in this for a one-hour consult to determine exactly what you need, to phrase the discriptive part of your RFP and to review your final few choices for who would be the best fit.

Jonathan,

 

I share your experience, but what I cannot confirm is that price is a valid criterium for judging quality. I know that I had one of the lowest fees (for translations) when I started out, simply because I had only just founded my business and had no exactly matching work experience or references to show. But looking at what some freelancers dare to offer for vastly greater sums is simply impertinent.

 

The best way to proceed is to list your expectations at the outset, offer industry-conform rates and check all work before releasing funds. One of my former bosses was a real stickler for checking simply everything. He got on everyone's nerves, but he was probably right.

 

vladag
Community Manager
Community Manager

Hi Jonathan,

 

I'm sorry to hear about the difficulty you're having in finding the suitable freelancer for your job. I'll ask our team to reach out to you directly and assist you with finding the right candidates, whose skills and past experience match your job requirements.

Untitled

Maybe Upwork should escalate the testing on this service:  https://community.upwork.com/t5/Announcements/New-service-Helping-freelancers-find-the-projects-that...

 

It's more than a little frustrating to read the OP's comments and realize how hard it might be for some clients to find what they're looking for, to find the best of what this site has to offer.

Maybe Upwork should stop accepting everybody and their cousin.

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"Where darkness shines like dazzling light"   —William Ashbless

That too.

Jonathan originally wrote, "I went through hundreds of freelancers in my filter and talked to only top or nearly top rated freelancers with hundreds to thousands of jobs completed. And they are no different from the poorly rated cheap talent on the platform."

 

You haven't told us what area of expertise you were looking for, but I can tell you that I'm top rated with 100's of completed jobs and I *am* different from poorly rated cheap talent because I've fixed some of the messes the cheap talent left behind. And my rates are average or perhaps even a bit below average if I compare them to freelancers from G7 countries, which is where the bulk of my clients come from.

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"No good deed goes unpunished." -- Clare Boothe Luce
jaliu
Ace Contributor

I did have an upwork consultant provide a few candidates and they were less impressive than the ones I combed through. I'm pretty sure they don't do much more than find a few top rated candidates and probably don't even bother looking in the portfolio. Regardless, it speaks volumes when the highest rated, most established freelancers can't follow simple instructions like "change font type" and "change header picture" after several discussions and just present you someone's else design as their own.

 

And upwork's method of correcting and enforcing violations? "Warning" the freelancer and asking them if they are still breaking policy or not. Maybe they'll get lucky one day and have someone volunteer that he/she is working outside upwork or is planning to.

yitwail
Community Guru

@Jonathan L wrote:

 Regardless, it speaks volumes when the highest rated, most established freelancers can't follow simple instructions like "change font type" and "change header picture" after several discussions and just present you someone's else design as their own.


 Since you mentioned themes earlier, and now font and header, I presume you were hiring or interviewing freelance web designers or developers. Incidentally, there's no such thing as 'font type' in CSS, you probably meant 'font family', such as Arial, Helvetica, sans serif, and so on. Anyway, I certainly can follow simple instructions and wouldn't pass off someone else's work as my own, but I guess you must be jinxed here if everyone you interview or hire is incompetent, so why don't you try your luck at other freelancer sites? Just make sure any freelancer you hire elsewhere doesn't also have an Upwork account.

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"No good deed goes unpunished." -- Clare Boothe Luce
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