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Poor Quality Freelancer

Active Member
Syed H Member Since: Feb 9, 2019
1 of 9

Hello Upwork Community,

 

I am hoping to get some advice from other clients on what they have done in a similar situation. But I hired a freelancer on a website development project 2 months ago. 

 

The developer made many commitments written in a contract which were much better than other freelancers such as doing the website in nodejs and reactjs as opposed to PHP laravel, do it a lower cost than other freelancers and in a shorter period of time. They also promised that they will have a project manager available 24 hours and I will get daily feedback on my project.  

 

As the project started they soon advised that they cannot complete the project the agreed time period and they need an extra month. They did not provide daily updates rather updates a few days later and the work progress was very slow. They asked for funds to be released earlier than usual and most importantly I just got an email from them saying that they cannot complete the project in the decided language anymore as their developer who would work on this has to leave for medical reasons and now they can only code this website in PHP laravel.

 

Please note one of the reason the project was assigned to this team because they committed to doing the project in nodejs and reactjs.

 

If anyone can advise on some feedback on their experiences in a similar situation and what they did. Thank you again to everyone in the community.

 

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 9

Get what was done so far, fire them, hire someon else .

 

In future, if someone promises to do something cheaper, faster and to higher quality than everyone else, remember that you get what you pay for and when something sounds too good to be true, it usually is.

 

Active Member
Syed H Member Since: Feb 9, 2019
3 of 9

Hello Petra,

 

Thank you for your helpful advice and this is definitely an option but what if they did not complete as much work then?

 

Thank you again.

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 9

Syed H wrote:

 

Thank you for your helpful advice and this is definitely an option but what if they did not complete as much work then?


Same applies. End the contract, hire someone else, someone with a realistic plan, at a realistic price. Look for a successful history of happy clients.

 

Community Guru
Preston H Member Since: Nov 24, 2014
5 of 9

Syed:

Petra has already provided excellent advice.

The one key point I would add is this:

 

For a project of this size and scope, it is nearly always a mistake to hire only one individual freelancer.

 

Ideally, even with great freelancers, the work on a project such as this should be divided among multiple people.

 

And also, with only one freelancer, you have no way of discerning who among your team are the best, and who are the worst. If you have many people working for you on the project, you can can decide which ones provide the best value, and fire the rest.

Community Guru
Kathy T Member Since: Jul 17, 2015
6 of 9

Syed H wrote:

Hello Upwork Community,

 

I am hoping to get some advice from other clients on what they have done in a similar situation. But I hired a freelancer on a website development project 2 months ago. 

 

The developer made many commitments written in a contract which were much better than other freelancers such as doing the website in nodejs and reactjs as opposed to PHP laravel, do it a lower cost than other freelancers and in a shorter period of time. They also promised that they will have a project manager available 24 hours and I will get daily feedback on my project.  

 

If a freelancer claims to complete your project at a lower cost and a shorter period of time then other freelancers, then that may be a warning that something isn't quiet right. Also, if an agency or freelancer tells you that they will bring in their OWN project manager, that should cause you concern. If you are going to use a project manager, and I strongly advise that you do, it should be someone not affiliated with the agency/freelancer. IMO, a project manager is someone who can determine if a project is on the right track, being developed correctly and on time. Someone associated with the freelancer will favor the freelancer and overlook errors, time commitments and other things. When payment is cheap, and timelines are much shorter then normal, and promises are not fulfulled then that's the problems you get 

 

As the project started they soon advised that they cannot complete the project the agreed time period and they need an extra month. They did not provide daily updates rather updates a few days later and the work progress was very slow.

 

If you have or had a reasonable deadline for the amount of work, weren't getting daily updates as they said they they would and the progress was very slow,  = and that's what a project manager is supposed to keep on top of, then you should have closed the contract and went with another freelancer. 

 

They asked for funds to be released earlier than usual and most importantly I just got an email from them saying that they cannot complete the project in the decided language anymore as their developer who would work on this has to leave for medical reasons and now they can only code this website in PHP laravel.

 

Get whatever work they have done so far in the language/code you requested. pay them - up to that point - and then close the contract and hire a freelancer with a more realistic proposal.

 

Please note one of the reason the project was assigned to this team because they committed to doing the project in nodejs and reactjs. 

 

Were they the ONLY one who said they can do it? Did you specify that this project NEEDS to be done in nodejs and reactis? You can also search for freelancer who have that skill set listed in their profiles. 

 

If anyone can advise on some feedback on their experiences in a similar situation and what they did. Thank you again to everyone in the community.

 

Don't go for cheap. Hire a few freelancers and then keep the one who performs best (of course pay the other freelancers up to that point) and hire your own project manager who has that certain skill set. 

 


 

Community Guru
Preston H Member Since: Nov 24, 2014
7 of 9

re: "They also promised that they will have a project manager available 24 hours and I will get daily feedback on my project."

 

An independent freelancer does not provide have his own project manager. That is something only an agency would offer to do.

 

You did not hire a freelancer. You hired an agency.

 

Having a project manager is a good idea. But you need one who works for you, not one who is working for the agency or freelancer.

Community Guru
Rene K Member Since: Jul 10, 2014
8 of 9

Syed H wrote:

 

They also promised that they will have a project manager available 24 hours and I will get daily feedback on my project.  


And you thought someone will be sitting at their desk, ready for you without ever sleeping? That seemed realistic to you?

 

 

-----------
"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Bill H Member Since: Aug 18, 2017
9 of 9

"Good, quick, cheap: Pick two."

 

This old engineering adage holds true in almost everything. I have never rejected a freelancer because her price was too high; I have rejected many whose price was too low. A low-priced outlier is almost always a problem.

 

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