I try to hire a freelancer for a project, but I get the following error message:
"There was a problem charging your billing method. Please enter a new billing method and try again."
I have an available Visa Electron card with enough funds.
Should this problem be because I have a different name on the upwork account than on the card which I am trying to use?
Can you help me with a solution to this problem?
Solved! Go to Solution.
I've checked and it looks like the reason that your transaction isn't going through is stemming from the issuer banks end. Please get in touch with the bank to inquire why the charge is not being accepted on their end. Also note that on Upwork you must use your real and legal name on your account, thanks!
I am also feeling this similar issue with the payment method.
I connected my credit card to the account and trying to put some money into the upwork account for freelancer hiring but it's still saying 0$.
How can i do this operation?
I bought 80 connects for my agency for $12 but it gave error and then the transaction was successful on the next try, however, Upwork charged my card for 10 transaction of $12 each ($120). 80 connects are added to my account however, the charge is $120. Can I get a refund for the extra 9 transactions?
I am new to upwork and I want to hire a developer for my project.
I connected my credit card to the account and tried to take out money from there and put it into the upwork account.
But I can't find how to do it and it seems like there is an error on the payment integration on my side.
Can you please check this?
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