Problem with card authorization

[subtlygold]

Hello!

I've just set up a new client account. I tried setting up the billing method with my VISA debit card but it didn't work. It just said 'we're unable to authorize your card'. How do I proceed from here?

Thanks in advance!

[BojanS]

Hi Alya,

If the debit card your bank issued doesn't require prefunding, you should be able to add it as a billing method. For more details on how to set up your billing method check out our guide here.

Thank you!

[ec049d05]

Hi!!

 I am trying to set the billing method with my mastercard but it didn't work. It says 'we're unable to authorize your card', Kindly help me out.

Thanks in advance!

[JoanneP]

Hi Sheharyar,

I checked and it looks like the transaction is being declined by your card-issuing bank. Please reach out to them so that they can check on the specific decline error. 

[ec049d05]

Hello!!

I have contacted my bank twice, they say there is no denial from their side. International transactions and other requirements are all active. I have also tried four different acounts with different banks but the issue remains the same. Kindly help me out I am unable to buy connects and proceed with my work.

Thanks for your cooperation!

[PradeepH]

Hi Sheharyar,

Thank you for your message. I see that you have managed to complete your transaction to purchase 40 Connects using your card today. Feel free to message us if you need further assistance.

Thank you,

Pradeep