Problem with set up the billing method

[arch1s]

Hi, I'm trying to set up my billing method but the system says: Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us. What should I do?

[JoanneP]

Hi Art,

I checked your account, and I can see that our team is already assisting you directly in this ticket number: 30387301. The agent has also updated your ticket to provide more information. You can access the ticket here.