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9f395534
Community Member

Quality Over JSS: Debunking the Myth of Higher Rates and 100% JSS

Hello Upwork Community!

 

Let's talk about a common misconception that seems to prevail in the freelance world:

the belief that a freelancer's worth is solely determined by their 100% Job Success Score (JSS) and the hourly rate they charge.

 

Recently, I've noticed some clients solely considering freelancers with a 100% JSS and a higher hourly rate, while overlooking those with JSS 60% and above, even if they offer a lower rate.

But is this fair?

 

Does a freelancer's 100% JSS and higher rate truly reflect the quality of work they can deliver?

 

Here are a few points to consider:


- JSS is Not the Sole Indicator of Quality: While a high JSS is undoubtedly impressive, it doesn't necessarily mean that a freelancer with a lower JSS produces lower-quality work. There are various factors that can influence a JSS, including client communication, project scope, and even external circumstances.

 

- Hourly Rate โ‰  Quality of Work: Similarly, the hourly rate a freelancer charges does not always correlate with the quality of their output. Some freelancers offer lower rates to attract clients and build their portfolio, while others may have a higher rate due to their level of experience or specialization.

 

- Value in Diverse Skill Sets: Freelancers with a JSS 60% and above often bring diverse skill sets and unique perspectives to the table. Their willingness to work at competitive rates should not be undervalued, as it allows clients to access quality work within budget constraints.

 

- **Experience and Portfolio Speak Volumes**: Instead of solely focusing on JSS and hourly rates, clients can benefit from reviewing a freelancer's portfolio and client feedback. This provides a clearer picture of their capabilities, style, and ability to meet project requirements.

 

So, let's challenge the notion that a freelancer with 100% JSS and a higher rate is always the best choice. Quality work comes in various forms, and it's essential to look beyond numbers to find the right fit for your project.

 

I invite you all to share your thoughts and experiences:
- Have you encountered situations where clients overlooked your JSS or hourly rate despite your proven track record?
- How do you showcase your skills and expertise to clients who might prioritize JSS and rates?
- What advice do you have for clients in finding the perfect balance between quality, budget, and freelancer fit?

 

Let's spark a lively discussion and debunk the myth of JSS and hourly rates as the sole determinants of a freelancer's worth!

 

Looking forward to your insights!

 

Best regards,

Hafeez

22 REPLIES 22
48f850a0
Community Member

In my opinion, any freelancer with a poor JSS isn't someone you want on a complex project or a project which you aren't very sure of the output. 

 

For a freelancer to have a poor JSS, it means they tend to take up jobs they cannot deliver very often, they have alot of disputes and give bad experience to clients they have worked with, you can't be doing good and getting bad in return, there is something wrong that made them have such poor stats.

 

I am not a client, but if i wanted to hire for an important project, i wouldn't risk it hiring someone with poor stats and reviews in hope that they will magically change in my own project when there are several freelancers out there that would give you a very good experience and not lie if they cannot deliver the task..

 

Overall as a client, take your time to review freelancers, no need to rush and don't fall for who will do it "fastest". You should be looking for who will do it best. Thank you

I disagree with some of your points.

 

A poor Job Success Score (JSS) is not always a result of poor skills or the freelancer's ability to deliver good end results. I am an example of this scenario, as I deliver clients' demands, yet I received a low score for reasons known only to the client. It is out of my control to manage how clients score me after the work is completed in any business race.

You have to play to win. But you also have to win to play.

 

Thinking that a 100% JSS determines everything is wrong, so you should take note of this. You can also try hiring freelancers with low JSS to understand the essence of my point.

 

Well, one client told you publicly that you missed the deadline, what do you think they gave you privately? You did not meet one of the three clients demands, and then you show potential clients that you seem to be insisting on getting five stars from another client, who gave you a four publicly. A five-star rating, is for exceptional work, or it is supposed to be, not just finishing the job.

 

You know what you did wrong in at least one case. Deadlines are the most basic of requirements. It doesn't matter if the work is great, if you don't deliver it.

 

The JSS is hardly perfect, but the clients need some way of trying to filter the good from the bad. If you use the Academy, you can learn how to improve your profile and your proposals.

Let me start by appreciating your input and observations.

For the record, I have never failed to meet the deadlines for the client you mentioned on my profile. Even though I am certain about my punctuality and the quality of my work, it seems that this client chose to write something that does not align with the actual situation between us.

 

Trust me when I say that some clients are just the way they are. I find it hard to explain, but I am confident that I consistently deliver on time and provide good quality results.

 

However, the experiences with these particular clients have been quite different. Final this client didn't hire me for new project but an old project on editng which took this client close to 24 to figure what he wanted, I remembered I delivered 48hours to the deadline whille client chose to do jis thing.

 

I only accept project I can handle and also make promises I can keep...

You wrote

"Thank you for your feedback. I apologize for not meeting the agreed-upon deadline and causing inconvenience. I take all feedback seriously and will strive to improve my performance in the future to ensure that I meet deadlines and provide quality work. I appreciate your patience and understanding."

 

So, you did miss the deadline. I might have tanked your score even more. Deadlines are not moveable, and no doubt that client gave you poor ratings privately. Don't tell this community you did everything right, when you admit you screwed up.

 

If you had not disappointed or angered your client(s), you would not have your JSS impacted in this way.

Can you advise me to be arguing with a potential client ? 

 

I heard to go with the flow for others clients not to see me like who don't admit to mishaps, but on the other hand I know am not wrong over this, it might be hard to believe but I know am 100% honest on this...

 

You have to play to win. But you also have to winโ€”to play meaning I have to meet the situation in the middle..

 

You might not understand but I know what am saying...

If you did the job perfectly, and made the deadline, then of course, you should have said so. You need not argue or be vindictive, just be honest.

 

For example, "While the client feels the project ended beyond the established deadline, I have documentation showing the time and date the project was submitted, and it was complete prior to the deadline.

 

Perhaps it was a misunderstanding by the client, because we had an excellent relationship (if this is true) and I would enjoy working with him/her in the future."

 

I wouldn't write it this way, but if you are intent upon schmoozing a client you are saying lied about you, then at least be honest enough to warn other freelancers. If this is a bad client, why do you care what they think? If you are worried about what other clients think, it can't be any worse to politely state your side, than to see you admit you screwed up big time. In addition, the other freelancers will suffer the same situation because you didn't write an accurate review.

 

I understand what you mean, and I see no advantage. I have advised you to use the Academy and other resources to improve your profile, which you have not bothered to do. Lying to please... who is it again you have to lie for? Don't admit to something you didn't do - this only harms you. It harms you, your reputation, and other freelancers. There is no advantage to lying about something you didn't do.

Honestly, your points are well made, and I have learned a lot on how I am supposed to handle such situations in the future.

 

Sometimes, when you are new to a working environment, mishaps are bound to take place. I was on Fiverr Linkined Kwork with sparkling success before I joined Upwork and was really desperate to showcase my skills to potential clients.

 

I believe no one is an island of knowledge. I have learned my lesson and I believe I will bounce back as soon as possible. I will need to check clients' profiles before accepting their offers, as it seems that some clients are using freelancers' accounts, which I believe is another challenge any freelancer can face.

 

Thank you so much, Jeanne, your time is appreciated... โค๏ธ

Personally, I would never be able to hire someone with a 60% JSS you mentioned in your post. And alot of people can't as well. When i say poor JSS, that is anywhere below 80... Iv been on Upwork for some time and i can tell you that a poor JSS indicates a problem, - either the freelancer takes up jobs he/she cannot handle perfectly, or they rush to take up jobs without knowing the full scope.... There's no excuses... Also if a client gives you a low rating that is suprising to you, you can message them in the chat asking them if they made an error, but from your profile for example you, are responding directly, meaning you and the client aren't even in talking terms.

 

My point is, if your JSS is low, look towards fixing it, there's no such thing as a myth of quality over JSS and all .. someone maintaining a high JSS most definitely puts in the effort by avoiding jobs they can't do and also trying to communicate with the client properly to close contracts, and In general there's some sort of good management that enables the person keep such score, doesn't mean they have the best clients. 

Tired of the long note. In summary, try to improve your JSS as simple as that, no excuses

All your observations and advice are noted, I really appreciate your willingness to shre your thoughts on this discussion...

yofazza
Community Member

JSS can be unfair when you have a client that comes from hell.

 

Or it's also unfair if you call the client twice a day asking for a good review (unfair in the opposite way in this case, and somebody here is known to do that ๐Ÿ˜ฑ).

 

Otherwise it should be okay.

9f395534
Community Member

I agree with you because I have been in same situation before with a client that pays $20 and request fur my head in return while client that pay above $50+ was concise with her demand.

williamtcooper
Community Member

Most of my clients focus on the hot in-demand Skills offered, Reviews, and a Portfolio.

 

Upwork's client search does have a cut off of 90% for the highest JSS.

If I understand your points correctly, you mean there's no chance for freelancers who score below 90% even if they have high-demand skills without a 90% JSS?

Upwork has a 80% sort and a below 80% sort, however clients have to be seeking these lower JSS.

 

Some clients will and others will not.

In a client search, they can choose different filters. If they choose "top rated" then they will see only those with a JSS above 90%. It doesn't mean you won't be hired. There are a lot of freelancers with a JSS below 90% who are making money. Some clients don't care, some assume those with a poor JSS will be cheap - do not work for next to nothing, no matter how desperate because it determines your future. When you see people claiming to have made enormous sums of money, gathering freelancers into their group, making amazing claims with no facts, and they are telling you to take dirt cheap jobs, don't believe it. Often, they want the freelancer to believe it, so when they pay them pennies, they will think, "Oh, OK, they are saying this is how you build your portfolio."

 

To understand the situation better, go to the top of the job pages and change the search from "jobs" to "talent."

Look through the freelancers and the different filters clients can apply.

 

therightwriter_0-1710102346502.png

 

You are nothing but an amazing woman with all the  sparkling advice and guidance you have given and share...

 

I have learned alot from your observations and experience..

Thank you for your kind words!

wlyonsatl
Community Member

Hafeez R.,

 

The first thing any freelancer needs to understand about the JSS is that it is primarily a marketing tool for Upwork.

 

It allows a certain type of client to easily select their freelancer(s) based on a hard number rating without taking into account whether a freelancer with a JSS of 89 is significantly superior to a freelancer with a JSS of 91 (or even 100). There are no checks and balances within the JSS calculation - clients can rate a freelancer however they wish based on whatever criteria they want - subjectively, objectively, etc. The JSS is primarily intended to make clients' freelancer selection much easier than actually reviewing a large number of freelancers' profiles or their proposals. (Yes, I do think there is likely a difference in skillsets, experience, capabilities and professionalism between a freelancer with a JSS of 100 and a freelancer with a JSS of 65.)

 

But even Upwork knows client ratings can be unrelated to a freelancer's actual performance, which is why Upwork both allows Top Rated freelancers to periodically remove certain clients' JSS feedback and Upwork says feedback from "hard-to-work with" clients is not part of those clients' freelancers' JSS calculation.

 

But this is what freelancers have to work with.

 

Only apply to and accept projects you can do well, do the best you can for each client and be respectful and communicate clearly with your clients and your JSS will take care of itself over the long run.

 

Accept that there is almost nothing you can otherwise do to positively affect your JSS. 

 

Good luck!

Thank you for sharing your insights on the JSS and freelancers' skill sets. I agree that the JSS can be seen as a marketing tool for Upwork, simplifying client selection based on ratings. It's true that sometimes the difference in skill and professionalism between freelancers with slightly different JSS scores might not be accurately reflected. I also appreciate your point about Upwork's recognition of the limitations of client ratings.

 

It's indeed important for freelancers to focus on delivering quality work, clear communication, and respect for clients to maintain a good JSS over time. Your advice to accept projects within one's capabilities is valuable. Thanks again for the helpful insights!"

crart
Community Member

I nearly stopped at "Does a freelancer's 100% JSS and higher rate truly reflect the quality of work they can deliver?"

My JSS and hourly rate tell about the quality I offer and deliver. I back it up with clients' feedback and my portfolio. I never faked anything and I keep to my standards. Your post seems to justify low-rate, low-quality freelancers, as if it was others fault they don't stand up to the higher standards. If I was a client, I would aim for these high JSS, high earnings (in my own opinion, that varies from client to client), proven track of many projects completed successfully freelancers with solid portfolio and good communication skills. As a client, I would act exactly as I act being freelancer: responsibly, with respect towards my own and freelancer/client time. It's that simple.

 

Now to answer your questions:

- Have you encountered situations where clients overlooked your JSS or hourly rate despite your proven track record?

Not sure how to understand it but there were clients that tried to tell me to lower my rate so they can afford me. Sorry, nope.

- How do you showcase your skills and expertise to clients who might prioritize JSS and rates?

Clients are free to view my portfolio and proven track of completed projects. It's very easy, just browse my freelancer profile.

- What advice do you have for clients in finding the perfect balance between quality, budget, and freelancer fit?

Research the market and use common sense would be my advice. You get what you pay for, to clarify: offering lowest rates will net you lowest quality.

 

9f395534
Community Member

Your points are made and stated clearly as crystal.

 

I'm sure some of your observations also mention how clients are dynamic in nature when it comes to JSS or the low hourly rate when they are hiring talent.

 

To me, the issue seems more complex than I thought...

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