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REPORTS - I WANT TO SPEAK TO A LIVE PERSON ABOUT THIS

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Active Member
Beth B Member Since: Aug 11, 2019
1 of 23

I want to speak to a live person about the reports.  We have worked with upwork for over 6 years, we have spent hundreds of thousands of dollars.  Now you expect us to pay $50/month for a simple report that I used to get included?  This is ridiculous and really stupid if you are going to risk our relationship over a fee for something that should be included.  I am also told you are charging now for access to your API.  Again something at this point that should be INCLUDING for us considering how much money we have paid you over the years.  I want to speak to a REAL person about this.  I do not want some canned response back.

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Community Guru
Sergio S Member Since: Dec 19, 2017
2 of 23

Right. One of the changes Upwork implemented on the client side was to reduce some stuff the free accounts have granted before.

 

To talk with a live person I guess you can go to https://support.upwork.com Scroll to the bottom and click where it reads Get Help. That will take you to a self-help form with canned answers but if you insist with the "I Still Need Help" button you will get to the page 3 where you will be able to chat or have a call with an agent.

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Active Member
Beth B Member Since: Aug 11, 2019
3 of 23

This didn't work,there is no I still need help button

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Community Guru
Sergio S Member Since: Dec 19, 2017
4 of 23

Because you need to fill out the empty forms and go through the steps, you will see the I Still Need Help button on page 2. And page 3 is the one that gives you the chat option or the phone option.

 

Anyway Bojan said you will be contacted.

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Active Member
Gavin R Member Since: Apr 8, 2020
5 of 23

I am having problems verifying my payment method. And - although I have followed your guidance for contacting Upwork - I cannot get to the point where I am offered to speak to or chat with a real person. I keep getting pushed back to "Get assistance from our community team", or the community bot / Data. It is soooo frustrating. Thinking of giving up entirely which would be a shame for the contractor I would like to contract with!!  Please, can someone help me to reach upwork to resolve this?  The chat window says " Ways to contact our support team" but there are no options there. Only the "Get assistance from our community team"...

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 23

Hi Gavin,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Maria Andrea P Member Since: May 7, 2020
7 of 23

Hi Bojan,

 

I am also having problems with my payment method.  I've been trying to buy connnects but the system won't let me. I've tried changing my payment method but failed still.  I have followed your guidance for contacting Upwork - I also cannot get to the point where I am offered to speak to or chat with a real person. I keep getting pushed back to "Get assistance from our community team", or the community bot / Data. Can someone assist me directly via  a support ticket?  Please. Thank you. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 23

Hi Maria,

 

Could you please confirm if you`re receiving any errors on your end? If yes, please share the text of the error or a screenshot from your end. Thank you.


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Active Member
Maria Andrea P Member Since: May 7, 2020
9 of 23
Hi there,

Here's the text of the error that I am encountering.

Financial transactions for Maria Andrea Pizarro (31493931) have been
> limited. Please check your email for additional information or contact
> customer support.

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Active Member
Maria Andrea P Member Since: May 7, 2020
10 of 23

Hi  Bojan,

 

Here's the text of the error:

 

Financial transactions for Maria Andrea Pizarro (31493931) have been limited. Please check your email for additional information or contact customer support.

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