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REPORTS - I WANT TO SPEAK TO A LIVE PERSON ABOUT THIS

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
11 of 23

Thank you for the follow up Maria,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 23

Hi Beth,

 

We'll have one of our team members reach out to you directly and gladly assist you with your concerns.

 

Please note that as part of the Basic plan you have access to several reports:

-Transaction report. This gives you a detailed view of all your Upwork transactions. Please, hover your mouse over Reports tab and then click Transactions to access it.
-Freelancer work diaries. Visit the Contract Room for any project to see a freelancer’s Work Diary.
-Weekly Summary email. Account admins will get this weekly email report, which includes details such as the hours logged by your freelancer(s).
Based on data about how clients use reports, we expect that the tools above will give the majority of clients the information they need to manage their projects. However, in cases where clients need more information, we are offering the paid Client Plus plan.

 

Thank you.


~ Bojan
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Community Guru
Douglas Michael M Member Since: May 22, 2015
13 of 23

Bojan S wrote:
Based on data about how clients use reports, we expect that the tools above will give the majority of clients the information they need to manage their projects.

I do hope "the team" understands that the many complaints posted about the suppression of reports that clients regard as mission-critical also constitute "data."

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Community Guru
Preston H Member Since: Nov 24, 2014
14 of 23

Serious clients who regularly spend money deserve to be heard.

 

It is reasonable to make accommodations, even if that means doing things differently for current customers compared to what Upwork's plans are for going forward.

 

For example:

A few years ago, Upwork decided to establish a minimum hourly rate that could be used when hiring freelancers. But there were existing client/freelancer relationships that used a rate lower than the new minimum hourly rate.

 

Those EXISTING rates were allowed to continue with the existing client/freelancer relationships.

 

Clients who had been using Upwork prior to the new changes on the platform were thus accommodated, which allowed Upwork to evolve as it wanted to, while helping existing clients rather than simply forcing sudden changes on them which would significantly impact their business.

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Community Guru
Douglas Michael M Member Since: May 22, 2015
15 of 23

Good point, Preston! It was particularly shocking to see Upwork say that its traditional client access offerings would continue to be available (within certain site activity constraints) when the new plans were rolled out, only to see that promise rescinded within months—with the added insult of the "Basic Membership" becoming even more restrictive and less useful than the prior level of access they were now abolishing.

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Community Guru
Nichola L Member Since: Mar 13, 2015
16 of 23

I can see why those existing rates (below $3.00 an hour) had to go. But not what clients consider to be essential data; the absence of which, will simply drive them away if they are compelled to subscribe to a plan with a fairly insubstantial offer.    

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Community Guru
Phyllis G Member Since: Sep 8, 2016
17 of 23

Douglas Michael M wrote:

Good point, Preston! It was particularly shocking to see Upwork say that its traditional client access offerings would continue to be available (within certain site activity constraints) when the new plans were rolled out, only to see that promise rescinded within months—with the added insult of the "Basic Membership" becoming even more restrictive and less useful than the prior level of access they were now abolishing.


This. If individual FLs ran our businesses like that, UW would never have gotten off the ground.

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Community Guru
Virginia F Member Since: Feb 15, 2016
18 of 23

Bojan S wrote:

Hi Beth,

 

We'll have one of our team members reach out to you directly and gladly assist you with your concerns.

 

Please note that as part of the Basic plan you have access to several reports:

-Transaction report. This gives you a detailed view of all your Upwork transactions. Please, hover your mouse over Reports tab and then click Transactions to access it.
-Freelancer work diaries. Visit the Contract Room for any project to see a freelancer’s Work Diary.
-Weekly Summary email. Account admins will get this weekly email report, which includes details such as the hours logged by your freelancer(s).
Based on data about how clients use reports, we expect that the tools above will give the majority of clients the information they need to manage their projects. However, in cases where clients need more information, we are offering the paid Client Plus plan.

 

Thank you.


 

It's pretty depressing for us freelancers to see what Upwork is doing to it's client base, in this and that other thread about charging for reports:  https://community.upwork.com/t5/Clients/Reports/td-p/627974

 

We need more clients, not less. Freelancers and clients have suggested good ideas to improve your bottom line ... this idea of charging clients for reports is doing nothing of the sort. What is wrong with your decision makers?

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Community Guru
Reinier B Member Since: Nov 3, 2015
19 of 23

Virginia F wrote:

Bojan S wrote:

Hi Beth,

 

We'll have one of our team members reach out to you directly and gladly assist you with your concerns.

 

Please note that as part of the Basic plan you have access to several reports:

-Transaction report. This gives you a detailed view of all your Upwork transactions. Please, hover your mouse over Reports tab and then click Transactions to access it.
-Freelancer work diaries. Visit the Contract Room for any project to see a freelancer’s Work Diary.
-Weekly Summary email. Account admins will get this weekly email report, which includes details such as the hours logged by your freelancer(s).
Based on data about how clients use reports, we expect that the tools above will give the majority of clients the information they need to manage their projects. However, in cases where clients need more information, we are offering the paid Client Plus plan.

 

Thank you.


 

It's pretty depressing for us freelancers to see what Upwork is doing to it's client base, in this and that other thread about charging for reports:  https://community.upwork.com/t5/Clients/Reports/td-p/627974

 

We need more clients, not less. Freelancers and clients have suggested good ideas to improve your bottom line ... this idea of charging clients for reports is doing nothing of the sort. What is wrong with your decision makers?


There are decision makers? Who knew? 

Highlighted
Community Guru
Virginia F Member Since: Feb 15, 2016
20 of 23

Reinier B wrote:

Virginia F wrote:

Bojan S wrote:

Hi Beth,

 

We'll have one of our team members reach out to you directly and gladly assist you with your concerns.

 

Please note that as part of the Basic plan you have access to several reports:

-Transaction report. This gives you a detailed view of all your Upwork transactions. Please, hover your mouse over Reports tab and then click Transactions to access it.
-Freelancer work diaries. Visit the Contract Room for any project to see a freelancer’s Work Diary.
-Weekly Summary email. Account admins will get this weekly email report, which includes details such as the hours logged by your freelancer(s).
Based on data about how clients use reports, we expect that the tools above will give the majority of clients the information they need to manage their projects. However, in cases where clients need more information, we are offering the paid Client Plus plan.

 

Thank you.


 

It's pretty depressing for us freelancers to see what Upwork is doing to it's client base, in this and that other thread about charging for reports:  https://community.upwork.com/t5/Clients/Reports/td-p/627974

 

We need more clients, not less. Freelancers and clients have suggested good ideas to improve your bottom line ... this idea of charging clients for reports is doing nothing of the sort. What is wrong with your decision makers?


There are decision makers? Who knew? 


Well ... I had to call them something ...

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