Random charge to account

[32730ee6]

I've been randomly charged to my account for AUD$295. 

I can see the payment from my first job posted to my only freenlancer I have used which is correct with an added bonus. But over night I've been charged this random amount I'd like to know why. 

[BojanS · Accepted solution]

Hi Chanelle,

We’ll have one of our agents reach out to you via a support ticket to look into this payment and advise you accordingly. 

Thank you for reaching out to us. 

[749f347f]

Hello,

My account has been blocked and I am unable to submit an appeal because when I click on it, the appeal form disappears. I appealed from this account, but Upwork support says to please appeal on the main account and to close this account. Please help me connect to Upwork support on the main account so that I can close this account.

Thank you!

[PradeepH]

Hi Sambhaji,

If you wish to connect with the support team from the main account, please respond to the email notification for the support ticket sent to the registered email address of your main account. This will create a follow-up ticket on your main account and one of our team members will reach out to you as soon as possible. 

- Pradeep

[749f347f]

Hello, I have opened a ticket via email.
Could you please provide an update?
I haven't received any responses yet.

Thanks!

[8463c6be]

Hi,

I'm sorry to hear about the trouble you're experiencing with your Upwork account. Here are the steps you can take to resolve this issue:

1. Contact Upwork Support: Since you're having trouble submitting an appeal, you should try reaching out to Upwork support through multiple channels. You can use the Upwork help center, live chat, or social media platforms like Twitter or Facebook to get their attention.

2. Explain the Situation Clearly: Make sure to provide a detailed explanation of your issue, including the fact that you're unable to submit an appeal because the form disappears, and that you need assistance connecting to your main account to close the current one.

3. Use the Main Account: If possible, log into your main account directly and contact support from there. This can help streamline the process as they can see the account in question.

4. Escalate the Issue: If you don't receive a timely response, you can request to escalate the issue to a supervisor or manager within the support team.

5. Provide Documentation: Be ready to provide any necessary documentation or information that can verify your identity and ownership of the accounts.

I hope this helps, and I wish you a quick resolution to your issue...... 😊

[e1d7e463]

Hlo I m raza khan