May 25, 2020 12:52:30 AM by Megan E
May 25, 2020 03:15:55 AM by Vladimir G
Hi Megan,
I'm sorry about your experience with this contract. I see our Mediation team has been actively communicating with you via the open support ticket. I'll ask our team to follow up with you directly since we can't discuss contract-related issues in the Community. Thank you for your understanding.
May 25, 2020 08:43:51 AM Edited May 25, 2020 08:47:47 AM by Preston H
Megan, I do not doubt your sincerity. I do not doubt that you are feeling disappointed right now.
As a practical matter, Upwork has extensive tools and functionality in place that help clients avoid financial loss. When a client uses the Upwork system properly and using straightforward "best practices", the most money that a client will lose is about $50 to $100.
So the number that you are citing ($9,000) indicates a serious disconnect. If you would like to talk about this with us more, then we can help you understand how you can get money back and/or what you (and other clients reading this thread) can do differently in the future.
A Forum Moderator has indicated reluctance on Upwork's part to discuss contract-specific details. But there is more leeway with regards to what you are allowed to say, and you can also discuss things with us in general terms. For example: "If I want to hire freelancers on Upwork to create a website for selling farm-fresh flowers directly, how can I do so without losing money if a freelancer turns out to be dishonest?"