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Reactivate closed account

daniel-t7
Active Member
Daniel B Member Since: Aug 11, 2018
1 of 51

While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 51

Hi Daniel,

 

I'm sorry to hear you're having trouble! Please click on my name and send me PM with your registered email address and username for another account, the one you accidentally closed, and our team will reopen your account and close the new one! Thank you!

~ Bojan
Upwork

View solution in original post

eureka-pakistan
Active Member
Eureka P Member Since: May 21, 2019
3 of 51

Hello,

 

I too have the same problem. Unfortunately, I cannot send you the PM as my account has been accidentally closed. Is it possible that I send you the details through email, so you can reactivate my account?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 51

Hi Eureka, 


I'll go ahead and send you a private message so that you can share with me the details of your old account. 


~ Avery
Upwork
7dca04b0
Active Member
Lankawe A Member Since: Sep 22, 2020
5 of 51
Close my account
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
6 of 51

Hi Lankawe,

 

Could you please confirm if you need this account you're posting from closed? If so, you can check this help article on how to close your account.

If you need further assistance could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
 
Thanks!
~Andrea
Upwork
1699cbc2
Active Member
Jay G Member Since: Feb 22, 2021
7 of 51

I have an initial upwork account as well and I wasn't able to log in for months. My email for that account is

**Edited for community guidelines**Whenever I log in it asks me a code that is sent to my mobile but I don't receive any. Please help. 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 51

Hi Jay,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
aiman1990
Active Member
Aiman D Member Since: Apr 24, 2021
9 of 51

Hello, how are you?

i have the same problem, deactivated my account, and now i want to reactivate it.. Please advice.

Thanks,

 

 

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
10 of 51

Hi Aiman,

 

I'm sorry to hear you're having trouble with this. Can you please click on my name and send me a PM with the username and registered email address of the account you're referring to?

 

Thank you.

~ Luiggi
Upwork
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