Reactivate closed account

[Daniel B]

While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site. 

[Bojan S · Accepted solution]

Hi Daniel,

I'm sorry to hear you're having trouble! Please click on my name and send me PM with your registered email address and username for another account, the one you accidentally closed, and our team will reopen your account and close the new one! Thank you!

[Eureka P]

Hello,

I too have the same problem. Unfortunately, I cannot send you the PM as my account has been accidentally closed. Is it possible that I send you the details through email, so you can reactivate my account?

[Avery O]

Hi Eureka, 

I'll go ahead and send you a private message so that you can share with me the details of your old account. 

[Sheridan H]

Hi Bojan,

Will you please help me reactivate my account? I accidentally closed it and had a message I needed to reply to. I created this secondary account to access the Help Center.

Thank you,

Sheridan 

[Goran V]

Hi Sheridan,

Our team will reach out to you via ticket as soon as possible and assist you further with your account. Once your account is reopened you will need to close this one, thank you.

[Sheridan H]

Thank you!

[Sheridan H]

Hello,

My previous account has not yet been restored. I was contacted by a member of the Support Team and provided the email linked to my previous account, but I have not received any contact since then. I emailed the Support Team member twice to check the status of my ticket, but have not received a response. I have an invite I need to respond to, so will someone please help me restore my account?

Thank you,

Sheridan 

[Bojan S]

Hi Sheridan,

Your old account is restored now. Please close your new account in order not to violate Upwork's ToS.

Thank you.

[Alejandro G]

Hi, 

I need to change my account's name registered, I opened the account with my partner, and he is not part of the company anymore.  I need to change the name in order to be able to verify the account. 

I've requested the name change several times but it does not accept the name change. 

¿What other ways can I change the name?

Thanks