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Reactivate closed account

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Active Member
Daniel B Member Since: Aug 11, 2018
1 of 15

While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
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2 of 15

Hi Daniel,

 

I'm sorry to hear you're having trouble! Please click on my name and send me PM with your registered email address and username for another account, the one you accidentally closed, and our team will reopen your account and close the new one! Thank you!


~ Bojan
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Active Member
Eureka P Member Since: May 21, 2019
3 of 15

Hello,

 

I too have the same problem. Unfortunately, I cannot send you the PM as my account has been accidentally closed. Is it possible that I send you the details through email, so you can reactivate my account?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 15

Hi Eureka, 


I'll go ahead and send you a private message so that you can share with me the details of your old account. 


-Avery
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Active Member
Sheridan H Member Since: Aug 14, 2019
5 of 15

Hi Bojan,

 

Will you please help me reactivate my account? I accidentally closed it and had a message I needed to reply to. I created this secondary account to access the Help Center.

 

Thank you,

Sheridan 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 15

Hi Sheridan,

 

Our team will reach out to you via ticket as soon as possible and assist you further with your account. Once your account is reopened you will need to close this one, thank you.


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Active Member
Sheridan H Member Since: Aug 14, 2019
7 of 15
Thank you!
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Active Member
Sheridan H Member Since: Aug 14, 2019
8 of 15

Hello,

 

My previous account has not yet been restored. I was contacted by a member of the Support Team and provided the email linked to my previous account, but I have not received any contact since then. I emailed the Support Team member twice to check the status of my ticket, but have not received a response. I have an invite I need to respond to, so will someone please help me restore my account?

 

Thank you,

Sheridan 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 15

Hi Sheridan,

 

Your old account is restored now. Please close your new account in order not to violate Upwork's ToS.

 

Thank you.


~ Bojan
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Active Member
Alejandro G Member Since: Sep 2, 2019
10 of 15

Hi, 

 

I need to change my account's name registered, I opened the account with my partner, and he is not part of the company anymore.  I need to change the name in order to be able to verify the account. 

I've requested the name change several times but it does not accept the name change. 

 

¿What other ways can I change the name?

 

Thanks

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