Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Reactivate closed account

Active Member
Daniel B Member Since: Aug 11, 2018
1 of 26

While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 26

Hi Daniel,

 

I'm sorry to hear you're having trouble! Please click on my name and send me PM with your registered email address and username for another account, the one you accidentally closed, and our team will reopen your account and close the new one! Thank you!


~ Bojan
Untitled

View solution in original post

Active Member
Eureka P Member Since: May 21, 2019
3 of 26

Hello,

 

I too have the same problem. Unfortunately, I cannot send you the PM as my account has been accidentally closed. Is it possible that I send you the details through email, so you can reactivate my account?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 26

Hi Eureka, 


I'll go ahead and send you a private message so that you can share with me the details of your old account. 


-Avery
Untitled
Active Member
Lankawe A Member Since: Sep 22, 2020
5 of 26
Close my account
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
6 of 26

Hi Lankawe,

 

Could you please confirm if you need this account you're posting from closed? If so, you can check this help article on how to close your account.

If you need further assistance could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
 
Thanks!
~Andrea
Untitled
Active Member
Sheridan H Member Since: Aug 14, 2019
7 of 26

Hi Bojan,

 

Will you please help me reactivate my account? I accidentally closed it and had a message I needed to reply to. I created this secondary account to access the Help Center.

 

Thank you,

Sheridan 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 26

Hi Sheridan,

 

Our team will reach out to you via ticket as soon as possible and assist you further with your account. Once your account is reopened you will need to close this one, thank you.


Untitled
Active Member
Sheridan H Member Since: Aug 14, 2019
9 of 26
Thank you!
Active Member
Sheridan H Member Since: Aug 14, 2019
10 of 26

Hello,

 

My previous account has not yet been restored. I was contacted by a member of the Support Team and provided the email linked to my previous account, but I have not received any contact since then. I emailed the Support Team member twice to check the status of my ticket, but have not received a response. I have an invite I need to respond to, so will someone please help me restore my account?

 

Thank you,

Sheridan 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS