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mipaparazzi
Community Member

Received Bonus instead of main payment. Moderator Help

Hello, I recieved a bonus payment instead of the main payment for the manual logged hours, client agreed to pay if she knows her way around it. I saw the amount in progress, so I told her to end the contract to see if it would charge automatically, unfortunately this didn't work out and I also told her that I will propose a new contract if that did not work and she agreed to this. But I think this client  new here and is not too regular on upwork as she just needed only that project . Please can the team send her an email with the proposal I made to her, she is honest to come on board and approve it. Thank you

ACCEPTED SOLUTION
lysis10
Community Member

She gets charged on Monday for the manual hours. She should dispute the hours after being charged or you have to give her a refund.

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2 REPLIES 2
lysis10
Community Member

She gets charged on Monday for the manual hours. She should dispute the hours after being charged or you have to give her a refund.

Thank you Jennifer for the reply, I'll wait till Monday.

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