Reconciling a refund that wasn't debited from our bank account?

[#1]

We had a refunded amount deposited back into our account, but there wasn't an initial debit transaction from our account. We are just trying to reconcile this transaction in our accounting software, but the only transaction that appears is the refund and not the initial withdrawl transaction from Upwork. Any support is very much appreciated!  

[#2]

Hi Lindsay, 

Are you referring to a company account? I checked your account and was unable to see any transaction from the past months. 

If you can confirm if this was a charge made through a company account, let us know so that our team can assist you further.