Referral credit not showing up in account

[9382a5e7]

I am using a $100 credit that I received from a friend as a direct link from her blog post. The credit is not showing up in my account and I can't even figure out where I would see this. I searched all through the help but do not find the help section very helpful. 

Has someone used a credit and if so, how did they know where to find it?

This is my first time using Upwork and so far, it has seemed like a lot of work to use a free credit and may dissuade me from using it further when it is over.

Thank you. 

[claudiacezy]

Upwork does not have a referral program.

Do you have a promo code? You can fill out a ticket here to have someone assist you redeem the credit.

[9382a5e7]

Thank you for the link to the help section. I couldn't find anywhere online that I could send a direct message to someone.

It wasn't a referral code, it was some kind of link to give me credit.

Much appreciated!

[petra_r]

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@Marcey R wrote:

It wasn't a referral code, it was some kind of link to give me credit.

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Those are usually only valid for the potential clients Upwork gave them to, but let Support check for you, I am sure they'll be able to clarify it for you!
 

[kochubei_valeria]

Hi Marcey,

Thank you for submitting a ticket. We'll have somebody from the team reply as soon as possible and assist you with applying your credit.