Hi, I just upgraded my profile to a Freelancer plus because I understood that with that membership I can hide my past earnings completely, even when I apply for a job or get invited to a job and ufortunately that was not the case. I would like to know is it possible to get a refund for membership fee $14.99?
To be able to hide your earnings, you can follow the steps below:
This setting hides historical earnings on your profile. Your earnings will still be visible when you submit proposals or accept invitations to interview. Please know that refunding the fee on a Freelancer Plus plan is approved on a case-to-case basis. If you would still like to check if the team can refund your membership fee upgrade, let me know so that I can look into this further.
Thank you so much for your response. Yes, I would still like a refund. My profile is private meaning that only clients or potential clients can see my historical earnings and I upgraded my profile thinking that I would be able to hide my earnings from them because no one else can't see it anyway, and if I can't hide it from them, in a way, I'm not getting anything from upgraded membership. I really felt that this membership feature was presented like freelancer can hide their earnings from everybody and always and unfortunately that was not the case and I found out that after I paid. I'm sorry to say this but I feel like this was misleading. :/
I would really apreciate if you could help me with this.
I apologize for the delay in receiving an update, Aleksandra.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Same for me, UpWork charged me the membership plan but i don't want that, I want the refound (50$). I haven't set anywhere that i wanted to pay for the membership. Please contact me and refund me
Hi Hafiz Shayan,
I checked your account, and it looks like you withdrew your funds via local bank transfer. Local bank transfers may take up to 5 business days before it is reflected in your account. You can check your transaction history to view the transaction. If you do not see the funds in your account after 8 business days, kindly let us know so we can initiate a trace for you. Thank you!