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Re: How do i request a refund for Upwork Plus

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
101 of 117

Hi Aleksandra, 

 

To be able to hide your earnings, you can follow the steps below:

  1. Go to Settings  Profile Settings
  2. Click the box for Earning Privacy

This setting hides historical earnings on your profile. Your earnings will still be visible when you submit proposals or accept invitations to interview. Please know that refunding the fee on a Freelancer Plus plan is approved on a case-to-case basis. If you would still like to check if the team can refund your membership fee upgrade, let me know so that I can look into this further.


-Avery
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Aleksandra A Member Since: Mar 23, 2020
102 of 117

Hi Avery,

Thank you so much for your response. Yes, I would still like a refund. My profile is private meaning that only clients or potential clients can see my historical earnings and I upgraded my profile thinking that I would be able to hide my earnings from them because no one else can't see it anyway, and if I can't hide it from them, in a way, I'm not getting anything from upgraded membership. I really felt that this membership feature was presented like freelancer can hide their earnings from everybody and always and unfortunately that was not the case and I found out that after I paid. I'm sorry to say this but I feel like this was misleading. :/

I would really apreciate if you could help me with this.

Thanks,

Aleksandra

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
103 of 117

Hi Aleksandra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership fee. Thank you.


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Aleksandra A Member Since: Mar 23, 2020
104 of 117

Hi Goran,

 

Thank you, but no one has contacted me yet. It's not urgent ofcourse I just wanted to make sure you didn't forget about me Smiley Happy

 

Thanks,

Aleksandra

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
105 of 117

I apologize for the delay in receiving an update, Aleksandra.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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Edoardo N Member Since: May 23, 2020
106 of 117

Same for me, UpWork charged me the membership plan but i don't want that, I want the refound (50$). I haven't set anywhere that i wanted to pay for the membership. Please contact me and refund me

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
107 of 117

Hi Edoardo,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
108 of 117

Hi Hafiz Shayan,

 

I checked your account, and it looks like you withdrew your funds via local bank transfer. Local bank transfers may take up to 5 business days before it is reflected in your account. You can check your transaction history to view the transaction. If you do not see the funds in your account after 8 business days, kindly let us know so we can initiate a trace for you. Thank you!


-Joanne
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Joanne Marie P Moderator Member Since: Nov 26, 2017
109 of 117

Hi Adam,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Kudret B Member Since: May 28, 2020
110 of 117

Hi Joanne,

 

Same issue here. Autmoatically subscribed to a plan I never requested.

Can I please speak to somebody about this?

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