i woke up this morning to a unauthorized $49.99 charge for a subscription i never agreed too. i need a refund for this unauthorize charge and would like to speak with an upwork rep as soon as possible to process this refund.
Thank you for reaching out to us, Ben.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your request.
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership charge. Thank you.
My account was upgraded to Upwork Plus without me realizing it. I don't need Upwork Plus - the Basic plan covers everything I use Upwork for - I've only had it for 6 days and I already switched back to the Basic membership. Is there any way that I can a refund (or at least a prorated refund) for the membership fee?