Hi Aleksandar, I was charged for a Plus membership plan today but I did not opt in to this feature and I have been charged for it, I wanted to use the Basic version.
My support ticket is 29179164, and I have also open a dispute via PayPal.
Could you please refund me the Plus membership charge as I was unaware about this? I have cancelled the membership as soon as I got the charge notification.
I have shared your concern with our team, including the ticket number you provided. One of our agents will update your ticket to assist you further. Thank you.
During the past couple weeks I have seen dozens of identical complaints posted here in the Forum. Some sort of systemic mistake appears to have been made by Upwork. It can't be a coincidence.
It would make sense to group all of these posts together in the same thread.
It would also make sense to get to the bottom of this... figure out why this is happening.
Hi Chase, and Preston,
Chase, I shared your request with the rest of my team and one of our agents will reach out to you directly via a support ticket to assist you further.
Preston, thanks for the suggestion! I will share it with the rest of the team.
I was charged $49 without permission. Some type of charge for Upwork premium that I don't use or signed up for. This seems like bad practice from you end. Please fix and refund.