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Refund For Membership Plan Renewal Charges

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Active Member
Chase M Member Since: May 17, 2020
21 of 117

I did not authorize a payment for upwork plus how do I contact support for a refund and cancelation

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Community Guru
Preston H Member Since: Nov 24, 2014
22 of 117

During the past couple weeks I have seen dozens of identical complaints posted here in the Forum. Some sort of systemic mistake appears to have been made by Upwork. It can't be a coincidence.

 

It would make sense to group all of these posts together in the same thread.

 

 It would also make sense to get to the bottom of this... figure out why this is happening.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
23 of 117

Hi Chase, and Preston,

 

Chase, I shared your request with the rest of my team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Preston, thanks for the suggestion! I will share it with the rest of the team.

 

Thank you.

~ Aleksandar
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Active Member
Phil A Member Since: Apr 29, 2020
24 of 117

I was charged $49 without permission. Some type of charge for Upwork premium that I don't use or signed up for. This seems like bad practice from you end. Please fix and refund.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
25 of 117

Hi Phil,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Christopher M Member Since: May 22, 2020
26 of 117

I was just charged for an Upwork Plus plan but did not want it. Please let me know what is needed to refund this payment. Thank you. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
27 of 117

Hi Christopher,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Nick V Member Since: May 22, 2020
28 of 117

i woke up this morning to a unauthorized $49.99 charge for a subscription i never agreed too.  i need a refund for this unauthorize charge and would like to speak with an upwork rep as soon as possible to process this refund. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
29 of 117

Thank you for reaching out to us, Nick.

 

One of our team members will reach out to you directly via a support ticket to assist you with this request. 


~ Bojan
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Active Member
Ben L Member Since: May 22, 2020
30 of 117

I woudl like a refund as I did not agree to subscribe to upwork plus.

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